Shipping & Delivery Policy
Namaste Medico (“we”, “our”, “us”) is committed to delivering genuine medicines and healthcare products safely and efficiently across India. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and tracked when you shop with us.
Order Processing
Orders are processed within 1 business day after successful payment confirmation.
Orders containing prescription medicines are processed only after a valid prescription is uploaded and verified. Delays may occur if prescription verification is pending.
You will receive:
- Order confirmation via Email/SMS
- Shipment confirmation once the order is dispatched
Delivery Locations
Namaste Medico delivers to most serviceable PIN codes across India through trusted courier partners.
Availability of delivery depends on courier network coverage at your location.
Delivery Timelines
Estimated delivery time after dispatch:
- 2 to 7 working days, depending on your location and courier partner
Delivery timelines are indicative and may vary due to logistics, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on:
- Delivery location (PIN code)
- Total order value
Free delivery may be offered on selected orders or promotional campaigns, which will be clearly displayed during checkout.
Once an order is dispatched, shipping charges are non-refundable.
Order Tracking
After dispatch, tracking details will be shared via Email/SMS wherever supported by the courier partner.
Customers can track their order using the provided tracking link or contact our customer care team for assistance.
Delivery Instructions
Please ensure that the delivery address, PIN code, and contact number are accurate while placing the order.
If the courier is unable to deliver due to customer unavailability, the courier partner may:
- Attempt re-delivery, or
- Hold the shipment at a nearby delivery hub as per their policy
Delays & Exceptions
Delivery timelines are estimates and not guaranteed.
Delays may occur due to:
- Weather conditions
- Courier service disruptions
- Natural calamities or regional restrictions
Namaste Medico is not liable for delays beyond our control but will assist in tracking and resolution.
Lost, Damaged, or Incorrect Orders
If your order is:
- Damaged on delivery
- Incorrectly delivered
- Lost in transit
Please contact us immediately with your order number:
📞 Phone: 8521306368
📧 Email: customercare@namastemedico.com
Our team will investigate and assist as per applicable policies.
Returns & Refunds
For detailed information on returns, refunds, and cancellations, please refer to our Returns & Refund Policy.
Certain medicines and healthcare products may not be eligible for return as per regulatory guidelines.
Customer Support
For any shipping or delivery related queries, reach out to us:
📞 Phone: 8521306368
📧 Email: customercare@namastemedico.com
🕘 Support Hours: 9:00 AM – 9:00 PM
Last Updated: December 2025