Frequently Asked Questions


What Shipping Methods Are Available?

We have a wide variety of shipping solutions provided by & The orders are shipped with the courier companies or services such as Delhivery, Ecom Express, Ekart, Xpressbees, etc.

Do You Ship Internationally?

No, We do not ship Internationally. We are shipping the products in Indian States & Union Territories Only.

How Long Will It Take To Get My Package?

The package of successful order is delivered within 2 to 7 working days, which may vary as per the PIN codes. We will soon launch same day & next day delivery in metropolitan cities.


What Payment Methods Are Accepted?

We are accepting payments through Paytm, Phonepe & Cash/Pay on delivery. We are in process to integrate other payment solutions & gateways to ensure seamless & safe transactions.

Is Buying On-Line Safe?

Buying online on is completely safe. Our dedicated team is committed to serve you at every steps & further concerns in relation to your online order.

Order & Retunrs

How do I place an Order?

Vsit to place an order for prescription medicines, cosmetics & over the counter products. Search & add the items to the cart & checkout. Update your address & contact details & make the payment as per the given payment options. The order will placed & you will be shared with a unique order ID for reference.

How Can I Cancel Or Change My Order?

KIndly drop an email to with the order ID for the order cancellation or customization. You can also connect with us on call or Whatsapp, at our customer care number 8521306368.

Do I need an account to place an order?

It is not mandatory to have an account to place an order with us. However, an account is created by default once you place your first order on

How Do I Track My Order?

You can check the status of order with the link, before the package is shipped. Once the AWB number is allotted, you can track the shipment live status with the link

How Can I Return a Product?

We accept the return within 7 days from the date of delivery. We do not accept the return of cut strips or damaged product. Any further acceptance of return is decided by our operations team as per the case & we request to drop an email to customercare@namastemedico.,com for further queries.
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